1. Information We Collect

We may collect the following types of information:

1. Personal Information:

   • Name, address, email address, phone number, and other contact details you provide when creating an account, filling out forms, or contacting us.

2. Transactional Information:

   • Details of payments, purchases, or other transactions made through our website.

3. Technical Data:

   • Information such as IP address, browser type, operating system, and browsing activity, collected automatically through cookies and similar technologies.

4. Communications:

   • Records of communications you have with us, including emails, phone calls, and messages.

We only collect information that is necessary for providing our services and fulfilling legal obligations.

2. How We Use Your Information

We use your personal information for the following purposes:

1. Service Delivery:

   • To provide and manage our website, products, and services.

2. Customer Support:

   • To respond to your inquiries, process transactions, and resolve issues.

3. Personalization:

   • To improve your user experience by tailoring content, recommendations, and features.

4. Legal and Compliance:

   • To comply with legal obligations, enforce our terms, and protect against fraud or unauthorized activities.

5. Marketing:

   • To send promotional messages and updates about our services, provided you have given consent where required.

We will not use your information for purposes incompatible with those listed above without obtaining your explicit consent.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with:

1. Service Providers:

   • Third-party vendors who assist us with functions such as payment processing, analytics, or customer support.

2. Legal Authorities:

   • Government bodies, law enforcement, or regulators, as required by law or to protect our legal interests.

3. Business Transfers:

   • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the relevant third party.

We ensure that any third parties who process your data on our behalf adhere to strict confidentiality and data protection standards.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations. When your information is no longer needed, we securely delete or anonymize it.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and collect information about your usage. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

For more details, refer to our Cookie Policy.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

1. Access:

   • Request a copy of the personal information we hold about you.

2. Correction:

   • Request corrections to inaccurate or incomplete data.

3. Erasure:

   • Request deletion of your personal information, subject to legal obligations.

4. Restriction:

   • Restrict the processing of your data in certain circumstances.

5. Portability:

   • Request your data in a portable format for transfer to another provider.

6. Objection:

   • Object to processing for direct marketing or other purposes.

To exercise your rights, please contact us using the details provided below. We will respond to your request within the timeframe required by law.

7. Security of Your Information

We implement robust security measures to protect your data from unauthorized access, loss, or misuse. These include encryption, secure servers, and regular monitoring of our systems. However, no data transmission or storage system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

8. International Data Transfers

If you are located outside the United Kingdom, your data may be transferred to and processed in the UK or other countries with different data protection laws. We ensure that such transfers comply with applicable legal requirements and safeguard your data appropriately.

9. Updates to This Privacy Policy

PinnaclePay reserves the right to update this Privacy Policy at any time. Changes will be posted on this page, and the “last updated” date will be revised. We encourage you to review this policy periodically to stay informed about how we handle your information.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

• Company Name: PinnaclePay Group Ltd

• Email: info@pinnaclepay.co.uk

• Office Address: Brickham House, London Road, Wiltshire, England, SN10 2DS

We are committed to resolving your concerns promptly and transparently.

This Privacy Policy reflects our dedication to safeguarding your personal information and ensuring transparency in our data practices. Your trust is important to us, and we are here to help with any questions or concerns you may have.